FAQs
How do I place an order?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.
Can I modify or cancel my order after placing it?
Once an order is placed, modifications or cancellations may not be possible.Please review your order carefully before completing the purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. The available payment methods are displayed during the checkout process.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order on our website or the courier’s website using the provided tracking number.
What is your return policy?
Please refer to our Returns and Exchange Policy for detailed information on our return process, eligibility criteria, and timeframes.
How are shipping charges calculated?
Shipping charges are based on the shipping destination and the weight of your parcel. The costs are calculated during the checkout process, and you can view the shipping charges before completing your purchase.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support immediately. We may require photos or additional information to process a claim.
Can i return or exchange items marked as final sale?
Items marked as final sale are non-returnable and non-exchangeable. Please review product details before making a final purchase.
How can I contact customer support?
For any inquiries or assistance, please contact our customer support team at info@nurvicreations.co.za. We aim to respond to all inquiries promptly.
What if I have a problem with my order?
If you encounter any issues with your order, please reach out to our customer support team at info@nurvicreations.co.za. We are here to assist you.