Shipping Policy
Thank you for choosing Nurvi Creations. Our Shipping Policy outlines the details regarding the shipping of your orders. Please read this policy carefully to understand how we handle shipping and delivery.
Processing Time.
- Orders are typically processed within 7 – 14 business days from confirmation of payment.
- Processing times may vary during peak seasons or promotional periods.
- Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary.
Order Tracking.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number, you can track your order on our courier’s website.
Delivery Issues.
1. If there are any issues with the delivery of your order, please contact our customer support as soon as possible.
2. We are not responsible for lost or stolen packages once they have been marked as delivered by the courier.
Shipping Address.
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Order Modifications.
Once an order is placed, modifications such as changes to the shipping address or shipping method may not be possible. Please review your order carefully before completing the purchase.
Shipping Policy Changes.
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective upon posting on our website.
Free Shipping.
- We provide free shipping on all orders within South Africa.
- Important Shipping Information:
- Not responsible for delays caused by natural calamities and unavoidable circumstances.
- Unable to redirect orders once items are dispatched.
- All orders require a signature and proof of ID upon receipt.
- Best efforts made to deliver each item within stipulated timelines, inclusive of processing time.
- Packaging tampered with or damaged? Refuse delivery, contact us at www. nurvicreations.co.zawith your order reference number.
- Customer Service may contact for additional information.
- Confirmation email sent after your order is shipped.
General
If you have any questions or need assistance, please contact our customer support at info@nurvicreations.co.za
Thank you for choosing Nurvi Creations. We appreciate your business.